Report a pothole
Use our online
fault reporting tool to report potholes on Kent's
roads. We aim to repair potholes within 28 days,
or 2 hours if it's an emergency.
Call us on 03000 41 81 81 if the pothole:
- is over 10cm deep on a main or busy road
- is over 1 metre wide on a main or busy road
- could cause danger to people or property
How we repair potholes
We aim to make a permanent,
quality repair by cutting out a small section of the
road around the hole, clearing out the old material and filling it
with new tarmac. If a road has lots of potholes we may need to
complete a larger patch or resurface the whole section.
Quality repairs often involve closing a lane or the whole
road and this takes time to plan. For emergency potholes, we
sometimes make an instant repair by quickly filling the hole. This
is to make the road safe straightaway whilst we schedule
a full permanent repair.
Highway inspectors regularly check every road and pavement for
potholes. Quieter routes are inspected less often than busier
routes, so we encourage the public to help us identify potholes.
Once identified and reported we log the fault and schedule a
We prioritise potholes according to how unsafe they're making
the road. Not all potholes are a priority but we do aim to fix
all that are identified.
How potholes form
Potholes form when water gets into cracks in the road then
freezes, making the crack bigger and creating a hole. When cars
then drive over it, the hole gets bigger and deeper.