Passes expiring 31 March 2018
If your English National Concessionary bus pass expires on 31 March 2018 and you’ve used it in the past 12 months, we’ll renew it automatically and send it to you between 12 February and 15 March 2018.
We’ll be sending passes out in batches so you might know someone who gets theirs before you do.
If you haven’t been able to use your bus pass in the last 12 months, we will write to you in January or February to check that you still want it.
According to our records a third of the bus passes that expire on 31 March haven’t been used in the past year. We don’t want to waste money by issuing passes that are no longer needed, and we also want to reduce the risk of people using bus passes fraudulently.
If you receive a letter from us
You still have a right to a bus pass.
You can renew your bus pass online with the customer number in your letter.
There is a small chance you will receive this letter even if you have used your bus pass over the last 12 months because certain bus services don’t automatically tell us when a pass has been used. This may be a service not provided by a Kent bus operator or because you were required to show the driver your pass rather than tapping it on a card reader.
For example, you may have used your bus pass in London, but their bus system does not “talk” to our system, so we will not have a record of your pass use. If this is the case, you can renew your bus pass online.
Renew your bus pass
If you’ve received a letter from us and would like to start using your pass from 1 April 2018, you need to renew your bus pass by 12 March 2018 so that we can send it in time.
If you don’t need your card immediately, you can renew it any time in the future. You won’t need to pay for it or prove your eligibility again whenever you decide to renew it. From 1 April we’ll renew bus passes 15 days from when we receive the request.
Without a concessionary bus pass, you will need to pay the ordinary bus fare.
You don't need to renew if you no longer need your pass.
Remember, if you have moved home or changed your name, you need to tell us before you renew your bus pass and provided evidence if appropriate. You can do this quickly and easily online with the change of address form.
If the information you give us contains different information to what we hold for you, it may delay us sending your bus pass as we will not renew without checking the information we hold for customers is correct.
Dispose of your old pass
Your bus pass contains your name and photograph so we suggest that you dispose of your old one like you would your credit or debit card.
About your new pass
You can start using your new pass immediately, just like you would with a new debit/credit card.
Your old pass will stop working as soon as your new one is used on a bus or when it expires on 31 March.