Passes expiring 31 March 2018

If your English National Concessionary bus pass expires on 31 March 2018 and you’ve used it in the past 12 months, we have renewed it automatically and sent it to you.

If you have not received your pass, this means that it has either been lost in the post or there was a problem with the details we have.

You can renew your pass by emailing, with your full name, date of birth and address. You can also visit your local library or phone us on 03000 41 83 83.

If you received a letter from us

If you have received a letter from us and did not respond, we have not sent a new pass to you.

If you responded either by completing the online form or posting the reply slip and have not yet received your pass, this either means that we did not receive your reply slip or that there was a problem with some of the information you provided. Please contact us as soon as possible by emailing, with your full name, date of birth and address. Alternatively, you can visit your local library or phone us on 03000 41 83 83.

You can still renew your bus pass online with the customer number in your letter, but we can not guarantee that you will receive it by 31 March.

If you did not renew your bus pass

If your card does not expire by 31 March, you can renew it any time in the future. You will not need to pay for it, or prove your eligibility again whenever you decide to renew it. From now on, we’ll renew bus passes 15 days from when we receive the request.

Without a concessionary bus pass, you will need to pay the ordinary bus fare.

Remember, if you have moved home or changed your name, you need to tell us before you renew your bus pass and provide evidence if appropriate. You can do this quickly and easily online with the change of address form  or email us at with a scanned copy of a marriage certificate or other proof of name change.

If the information you give us contains different information to what we hold for you, it may delay us sending your bus pass as we cannot renew passes without checking the information is correct.

Renew your bus pass

Pass no longer required

If you no longer require your pass, please return it to us (at ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX) or hand it in at any library or gateway.

About your new pass

You can start using your new pass immediately, just like you would with a new debit/credit card.

Your old pass will stop working as soon as your new one is used on a bus or when it expires on 31 March.