Claims for damage to your vehicle

If your vehicle has been damaged by something on the road or highway, you may be able to claim for the damage. This could include damage caused by:

  • potholes
  • gritting lorries
  • vegetation cutting equipment.

Before claiming

Please think carefully before you submit a claim. We investigate all claims so even the cost of us processing your request diverts money away from important frontline services.

Any compensation is paid out from public money, so we will always justify the claim.

There is no automatic right to compensation.

You have the right to seek independent legal or other professional advice, but our procedures for dealing with compensation claims are the same whether you make a claim directly or through a third party. Even if you are suc­cess­ful in your claim you might not recover all or any of your legal expenses.

All claims are dealt with in accordance with sections 41 and 58 of the Highways Act 1980. Because of the legal defence available the majority of compensation claims are unsuccessful.

The process

Step 1 - To make a claim for damage to your vehicle, please call us on 03000 41 81 81 - Monday to Friday, 9am to 5pm

Step 2 - We will send you a form in the post or by email.

Step 3 - Complete the form and send it back to us. It must be filled in fully and accurately for us to process the claim.

We only let you know that we have received it if you ask us to do so.

Step 4 - We investigate the claim and you may be required to attend a site meeting with an official.

Step 5 - We aim to let you know the decision within 90 days of receiving your form. You will receive a letter by post explaining the decision.

Evidence

The law requires you to keep your losses to a minimum. This means you remain responsible for arranging repairs as soon as possible. Original repair documents and receipts will always be required in support of your claim.

If the cost of repairs are likely to exceed £500 we may wish to inspect the damaged property before repairs are carried out.