Ask a Kent Librarian

If you need help with research, homework, or a library service, our librarians are here to answer your questions.

You can chat with a librarian in real time or send us your question and wait for the answer. It's a bit like going into a library and asking a question in person, but can be done from your computer or mobile device.

This service is available 24 hours a day, 7 days a week, but Kent librarians are only available Monday to Friday 9am to 6pm and Saturday 9am to 5pm (excluding public holidays).

Outside of these hours or during very busy times, your question may be answered by a librarian from somewhere else in the world who is not familiar with the local area and can't access your account details. They may pass your enquiry to local staff if it is about your library loans.

By using the Ask a Kent Librarian service you are agreeing to our terms and conditions.

Chat online

To chat online with a librarian, enter your name, email address and question below:

Other ways to get in touch

  • email AKL@kent.gov.uk
  • call 03000 41 64 38
  • SMS - text AKL, a space then your query to 07860 008025

Feedback

From time to time, we may contact users to get feedback. This is really important to us and helps highlight areas for improvement. If you would rather we didn't call you, please let us know.

Customer comments

"The librarian that helped me was extremely helpful and efficient. I think this is an excellent service [..]. This kind of service is absolutely critical to small businesses such as mine in these difficult times"
Ray, CCL Database Solutions (business enquiry submitted by chat)

"I had a problem downloading a book [eBook], sent an email late evening got a response and problem solved by 9:30 the following morning. Excellent service".
Alison