University: University of East Anglia, Politics and Economics (BSc Hons)
The remit and structure of the Assessment Team (formerly Assessment & Income) have changed considerably over recent years, much like so many other areas of KCC. The role of the team is to conduct means tested assessments based on Capital, Income, and Assets in line with legislation issued by the Department of Health (DoH) in conjunction with the Department for Work and Pensions (DWP) and Kent County Council Charging policies - for people that have been assessed as requiring personal or social care either in the a community based setting, in their own homes or in a residential setting. The financial assessments will determine how much someone is able to contribute towards the total cost of their care, with KCC funding the remainder.
My role within the team is largely aiming to oversee and implement transformation in methods of Performance Monitoring, Customer Service and Information Handling. The team have already come a long way in terms of seeking out efficiencies to make the function more effective and sustainable given the budget constraints that we face, but there is always more that can be done to improve service to our clients and ensure the team are providing value for money. I am liaising with other departments within the Authority to implement a more streamlined method of storing, managing and securing files for the Assessment Team, as well as to seek a way through the phone systems to effectively separate client and third-party queries from the essential financial assessments that our officers carry out.
In terms of performance monitoring, it is my role to assess which areas of this add the most value to the team while utilising and streamlining technology to present more efficient and effective methods of monitoring, that will add further value to management - as well as allowing Lead and Assessment Officers to spend more time on the most crucial Financial Assessment tasks.
Why I applied for the Kent Graduate Programme management stream
I’d been attracted to the idea of working in the public sector since I was about 15, when it struck me that I could be contributing directly towards society’s general welfare as well as improving value for money for the taxpayer. The Kent graduate management programme was (and still is) one of the most established and most sought after Local Authority Graduate Schemes. This is largely aided by the variety of placements (4 x 6 month) we are exposed to on the programme, as well as the immediate responsibility and accountability expected of the graduates upon arrival.
The recruitment process also made clear the that the programme offers an APM Project Management qualification in Year 1 and a CMI Level 7 qualification in Year 2 of the programme, which gave me even more belief that I can really gain the skills over the period to set me on my way to becoming an effective and successful manager in the organisation further down the line.