- provides initial contact for the public enquiring about services and assessment of need
- provides a range of information, advice and signposting in cases where it is clear that eligibility for local authority social care is not met
- signposts to local authority internal services when appropriate
- signposts to other community based services when appropriate
- refers to Adult Community Teams for assessment of social care needs
- is aligned to Clinical Commissioning Groups areas and GP clusters services for wider multi-disciplinary and partnership working with health colleagues.