Systems availability

Canterbury City Council's Information & Communication Technology department needed a highly visible indication of the status of their systems, and accurate performance figures that are automatically produced.

As a result, it has developed a system that can monitor all areas of its infrastructure and applications, from network visibility through to overloading of Citrix Servers, from database accessibility to website functionality.

The department have also developed an approach whereby one member of staff is effectively the duty officer for a period, and it is their responsibility to check the health of their systems, and pass on problems to the relevant support section.

Benefits

• It has improved service availability, increased failure prevention, provides a centralised view and ensures a high quality of service is delivered to citizens of Canterbury.
• Having a view of the whole infrastructure also helps the council to diagnose the exact root cause of the failure by seeing what other components are affected at the same time.