Solution to means enquiry for council tax

At Maidstone Borough Council, there were a large number of cases awaiting a Means Enquiry Hearing. The innovative approach was to send a letter to the residents who hadn't paid their council tax reminding them of the costs involved if court proceedings were activated. The letter also invited them to come in as a final opportunity before the costs were incurred.

There was a 60% response rate and the council either achieved full payment or an acceptable repayment plan from most of them.

Some, needless to say defaulted, but the overall exercise was a success!

Benefits

• Increased the collection of tax and reduced the number awaiting a court hearing which benefited both Maidstone Borough Council and the Magistrates' Court.

Find out more

Visit Maidstone Borough Council's website for more information.