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Contacts

Kent County Council
County Hall
Maidstone
Kent ME14 1XQ

Telephone icon24 hour helpline
08458 247 247

Email icon county.hall @kent.gov.uk

Post office campaign

Post office summit

Liz Harrison, KCC Rural Regeneration Manage; Roger Gough, KCC Cabinet Member; and Rt Revd, Stephen Venner.On Thursday 6 March, 45 community leaders from across Kent attended a meeting to examine the recent post office closures in the county.

We organised the summit at Oakwood House, Maidstone, with Church in Society, Action with Communities in Rural Kent, and the Kent Association of Local Councils.

During the meeting community leaders and representatives:

  • examined practical measures to help communities replace services that were previously provided by local branches
  • discussed preparations for the future challenges of providing post office services in the county
  • heard case studies from other communities
  • listened to key note speeches about the importance of post offices in ensuring that communities remain sustainable

The meeting was jointly chaired by Rt Revd, Stephen Venner, the Bishop of Dover and Roger Gough, KCC Cabinet Member for Regeneration and Supporting Independence.

At the meeting, Roger Gough agreed with calls for a closer examination of the remaining post office network to make sure that it is robust enough to sustain a further review. Following the pattern of reviews in recent years, there are strong suspicions that another review will take place in two or three years' time.

Cllr Gough commented: "We're committed to working with the communities to help them cope with the impact of post office closures and now is the time to offer practical help, so they can move forward.

"However, there is also still a job to do for the future. We are still pursuing Post Office Ltd to give us the information that they have so far refused to supply. With that information we can better understand the impact of the current closures and direct resources to deal with that."

Background to the campaign

Kent was one of the first areas in the country to have undergone a government-led review of the post office network aimed at finding savings through closures.

From the start we have been very concerned about the impact that these closures will have on Kent's communities and businesses.

We believe that the six weeks for consultation on the proposed closures set by the government and Post Office Ltd (link opens in a new window) to collect local views was far too short.

We asked resident's to support local post offices by taking part in our online petition to urge Post Office Ltd to implement a longer consultation period to allow enough time for residents to respond. The consultation period closed on 12 November.

We also invited you to tell us what impact post office closures would have on you, via an online questionnaire.

Feedback from our campaign

We received hundreds of letters, emails and petition signatures in response to our campaign to support Kent's post offices.

The results of our online survey have also highlighted the value of Kent's sub-post offices, with 98% of respondents stating that their post office had an important role in their local community, and 91% stating that their quality of life would be affected by closure of their local post office.

73% of respondents also stated that they use a post office within half a mile from where they live, with 80% travelling on foot. This will not be possible if their local branch closes and will mean more car journeys, more carbon emissions and less independence for vulnerable residents.

Many Post Office branches are often co-located with a shop and the survey found that many respondents used the attached shop two to three times a week. This shows a clear correlation between visits to the post office and purchases from the attached business, highlighting the devastating impact on trade that these closures could have.

We sent a formal response to the Post Office Ltd that included a summary of key points received from our online survey and the many letters and comments received.

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