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Gateway is a customer-focused service offering residents convenient
physical access to frontline customer advisors from a wide range of
public services, in a modern retail setting.
Ashford Gateway opened in September 2005 as a pilot which
proved a great success. The strength of the pilot has underpinned
the strategic roll-out which may see sixteen more Kent Gateways
across the county.
Services include:
- information and self help, including free internet, service
directory, payment kiosk
- routine advice and transactions, including bus passes, refuse,
parking, licensing
- surgeries by agencies such as Hi Kent, Connexions, NHS and
registrars
- cross agency services, including council tax, benefits,
planning, housing, library, adult education and occupational
therapy
There are plans to extend services to include private sector
partners such as pharmacies, to support the public health
agenda.
Gateway is complementary to web, telephone and traditional
home-visiting. It unites services under a neutral brand, removing
the confusion of lots of public service organisations. Gateway is a
destination for the whole community.
Find out more about:
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