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Helping you comment on health and social care.
Kent Health Watch will help you find the right place to make
compliments or complaints, comments or concerns about health and
social care. It covers all health and social care services
delivered within Kent along with services commissioned for Kent
residents but provided elsewhere.
The service operates 24 hours a day, seven days a week by
telephone, texphone and email.
Kent Health Watch will be run like a Directory Enquiry service,
helping people to get through to the right contact whenever they
want to make comments or concerns about health or social care.
About Kent Health Watch
Kent Health Watch is run by KCC in partnership with the NHS and
provides another route by which people can make their voice heard.
Kent Health Watch:
- is a 'signposting' service that points callers in the right
direction
- helps ensure that all feedback about health and social care
services in Kent - including compliments and complaints, comments
and concerns - are captured in the most appropriate manner
- helps the NHS to ensure that all public views and suggestions
are taken into account to improve services
- adds to and enhances, rather than replaces, existing
services.
Data collected by Kent Health Watch - either by telephone or
email - will be recorded and reported back to the NHS and Kent
County Council. |