Consumer advice

When you buy goods or services the law gives you certain rights that protect you.

Find out what your rights are and what to do if there's a problem.

Buying goods and services

If you would like to speak to an adviser, call the Citizens Advice consumer helpline on 08454 04 05 06.

The helpline is open Monday to Friday, 9am to 5pm.

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News and alerts

Loan shark survey - 20 May 2013
The National Illegal Money Lending Team is running an online survey to understand public awareness of loan sharks. Complete the survey for the chance to win a £20 voucher.
Scam Awareness Month - May 2013
Citizens Advice and the Trading Standards Institute have teamed up to highlight the problem of scams, tell people how to avoid being taken in and how they can fight back against the scammers.

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Local information

Kent Trading Standards
Kent County Council
Invicta House
County Hall
Maidstone
Kent ME14 1XQ

Consumer advice 08454 04 05 06

24 hour helpline: 0300 333 5540
Text Relay: 18001 0300 333 5540