Dispute resolution advice for businesses

A business cannot initiate Alternative Dispute Resolution.

Your customer needs to apply and pay the appropriate fee. You will then be notified by email and will have 7 days after receiving the email to confirm you agree to Alternative Dispute Resolution and to submit your evidence.


The cost to you will be:

Claim valueFee (plus VAT)
£100 to £1999£200
£2000 to £2999£300
£3000 to £4999£400
£5000 to £40,000£500

We will notify you of your fee and and how you can pay, and will require payment before we can continue with the adjudication.