Dispute resolution advice for businesses
A business cannot initiate Alternative Dispute Resolution.
Your customer needs to apply and pay the appropriate fee. You will then be notified by email and will have 7 days after receiving the email to confirm you agree to Alternative Dispute Resolution and to submit your evidence.
The cost to you will be:
|Claim value||Fee (plus VAT)|
|£100 to £1999||£200|
|£2000 to £2999||£300|
|£3000 to £4999||£400|
|£5000 to £40,000||£500|
We will notify you of your fee and and how you can pay, and will require payment before we can continue with the adjudication.