Report a problem with a trader or product
KCC Trading Standards do not give advice to consumers but we do use the information you provide to target our business advice, compliance and enforcement activity.
Report a problem with a trader or product to Trading Standards by contacting Citizen's Advice, who will pass the details to your local Trading Standards service:
- Report a problem to Citizens Advice online
- Call the Citizens Advice consumer service (CACS) helpline on 03454 04 05 06 (Monday to Friday, 9am - 5pm)
- Textphone 18001 03454 04 05 06
What happens to your report
The Citizens Advice consumer service (CACS) will send details of your report to your local Trading Standards service. A copy is also sent to the local Trading Standards service where the business is based.
What will Trading Standards do with your complaint?
The information will be added to the Trading Standards intelligence database.
It is unlikely you will receive a call about your complaint unless we are investigating the trader and want more information or evidence from you.
If you have more information about your complaint for Trading Standards
If you have more information to add to your complaint, you can contact CACS using the details above as many times as you need to. Each time you call the advisor will send an update to Trading Standards.
If you need advice about your complaint
CACS advisors are fully trained to give advice on the law and to give you practical solutions on how you can resolve your complaint with the trader. Advisors can also identify if a trader has potentially broken the law. If required, advisors will explain how the Alternative Dispute Resolution (ADR) process works which is often a cheaper and quicker solution than court action.