Doorstep criminals

KCC Trading Standards has teamed up with Checkatrade, Kent Police and Citizens Advice to warn residents about the dangers of doorstep criminals.

Doorstep criminals call on unsuspecting households offering convincing deals to try to get you to agree to having work carried out. We know that if you accept work from a doorstep criminal you'll pay much more than you intended for very poor, unnecessary and sometimes dangerous work.

The usual type of work offered includes garden clearance, chimney stack repairs, replacing loose tiles, repairing leaking roofs and tarmac drives. Those who accept work find the price increases or work is left unfinished.

Doorstep criminals rarely provide paperwork so they can't be traced once they've left your home. Names, addresses and business details are often false and telephone numbers don't get answered. They have no interest in doing work properly, their only concern is getting the cash and disappearing before Trading Standards or the Police can catch up with them.

Before agreeing to any work, we'd recommend you:

  • read reviews of approved traders on the Checkatrade website
  • ask at least three approved traders for quotes
  • never pay up front and don't pay by cash.

Report it

Report a doorstep criminal

If you feel afraid or threatened by a doorstep caller, phone 999. For non-urgent calls, phone Kent Police on 101.