Customer service training

Customer service excellence - putting customers first

Introduction

This is not just another ‘customer service course’; this workshop has been designed with a fierce passion and dedication to customer service. By taking a different approach to the others, we have created a fresh and exciting way for you to learn about achieving customer service excellence.

This workshop is suitable for anyone in a customer-facing role looking to reinforce good practice and learn some new tools and technique in customer service excellence.

Objectives

The aim of this workshop will be to enable participants to sustain, or improve current levels of service in a challenging environment. Participants will learn to:

Identify what makes an outstanding customer service organisation
Analyse and prioritise customer relationships
Recognise and deal with difficult customer encounters
Be able to maintain a positive approach and encourage positivity in customers
Develop the ability to deal with customers needs, wants and perceptions realistically