Conflict management

Introduction

This workshop is designed to help delegates deal with conflict arising from the nature of today’s fast moving and results-focused organisations, where responsibilities are loosely defined and staff are driven towards immediate responses and results. The course is also ideal for participants who manage a team where conflict has arisen and you want to turn that conflict into a positive energy working towards improved performance.

Objectives

Gain an insight into conflict management and the positive purposes of conflict.
Know and use the skills necessary to prevent, resolve and avoid escalating conflict.
Develop your management style in relation to the individuals you manage.
Get the best possible results in the shortest possible time; avoiding unnecessary expense and emotional unrest.
Confidently use new strategies to resolve even the most difficult conflicts.
Discover what’s important and each party’s willingness to find a solution.

Course content

The nature of conflict: definitions, personal experiences and the causes of conflict.
Kilman’s conflict model: competing, compromising, avoiding, accommodating.
Managing and resolving conflict.
Skills practice.
Action planning.

Duration: 1 day

Cost: £175 per delegate

Please note we also offer this workshop on a bespoke or closed basis.