E-Learning - Personal effectiveness

Introduction

We all want to be more effective at work because this leads to confidence, career advancement and better remuneration. So how do we become more effective? By communicating better with other people, being more decisive, negotiating effectively, making the best use of our time, increasing our self esteem and improving ourselves and our skills in many other ways. This series of courses covers a wide range of topics but with one central theme: to widen your knowledge and skills in ways that directly strengthen your impact at work.

Objectives

These e-learning packages are accessible from any computer. Many of the courses are split into different modules with questions/assessments at the end to check your understanding. You will have access to the system for 6 months and you can start, stop and restart the courses as you please.

Course content

• Body language
  • Competency assessment
  • A background to body language
  • Silent speech - understanding body language
  • Using body language in the workplace
  • Silent selling - using body language in sales
• Learning tools
  • Learning methods
• Listening
  • An introduction to listening
  • Removing the barriers to listening
  • Becoming a better listener
• Meetings
  • Introduction to meetings and meeting types
  • Meeting planning and preparation
  • Conducting effective meetings
  • Meeting behaviour and dealing with problem characters
  • Virtual meetings
• Negotiation
  • Introduction to negotiation
  • Strategy basics
  • Psychological strategies
• Persuading and influencing
  • Introduction to persuading and influencing
  • The persuasion process
• Presentations
  • Preparing for the presentation
  • The presentation
• Questioning
  • Why are questions important?
  • Using open questions
  • Using probing questions
  • Using closed questions
  • Unproductive questions
• Self-esteem
  • Your personality profile
  • Your confidence profile
  • Your self-esteem
  • Improve your self-esteem
• Time management
  • Purpose and goals of time management
  • Organising your time
  • Planning your time
  • Dealing with time-wasting situations
  • Time saving tips and technology

For further information or booking details please contact:
Adam.Fox@kent.gov.uk

For information on the full range of Learning and Development courses please contact:
admin@kentlearninganddevelopment.co.uk