Your social services bill
If you are paying for care services you will recieve a social
The social care bill shows:
- the outstanding balance brought forward from your previous
- payments made during the period and
- the charges for the given period.
The social services bill will have one line for the
charges over the 4 week period, unless your circumstances have
changed during that period.
Any adjustments will be shown as additional lines.
How to pay
If you pay by direct debit, the amount and date of the next
payment to be taken from your bank account is printed above the
tear-off slip. The amount will be automatically taken on the date
If you do not pay by direct debit, the back of your bill shows
the various payment methods that can be used to pay.
You can make a payment by:
- Direct Debit - Please contact 01622 694510 or 694510
- By Internet at http://www.billpayment.co.uk/ or
transfer money from your own bank account by using your on line
banking facility to KCC sort code 60-60-08 A/C no 00100013. Please
quote your invoice number as a reference.
Find out more about paying your KentCare
account online using BillPay
- Through a bank giro at any bank using the bank
giro slip overleaf. No charge is payable for this service if
payment is made by cheque at a branch of your own bank or at a bank
where recoprocal arrangements have been made.
- Through a post office using the Giro slip overleaf. Cheque to
be made payable to"Post Office Ltd". Girobank plc account holders
should send the giro slip(s) with the appropriate details to the
Giro Centre, Bootle.
- By post - send your cheque to:
Kent County Council
Kent ME14 1XQ.
Cheques should be crossed and made payable to 'Kent County
Council'. Please enclose the counterfoil below with your
- By Telephone - Payment can be made using your
Creditor Debit card by telephoning 01622 694510/694838, between the
hours of 9.00am and 5.00pm, Monday to Friday. Please have your card
ready and quote the invoice number you wish to pay.
What is the difference between the client and the
The client is the person who receives the service.
The customer is the person(s) who pays the bill. More than one
person can be responsible for paying the bill.
The client and the customer can also be the same person.
There are different reference numbers for both the client and the
customer. These reference numbers can be found on the top right of
The customer name and address (the person paying the bill) is on
the left side of the bill.
The client name and address (the person receiving the service)
is on the right side of the bill.
I have not received a bill/invoice
The new billing system was introduced in November
2008 and resulted in a change to the way the bill looks.
If you did not previously receive bills/services or are no
longer supposed to be receiving a bill please can you inform us and
if possible, provide us with the correct details for the person who
should be receiving the bill.
If you did not receive your usual service or received additional
services in a particular week, there is likely to be a
backdated adjustment to a charge - the date the adjustment is for
should be shown against the adjustment transaction on the bill.
e.g. 'Adjustment to Residential Charges from 01/01/08 to
Known issues with the billing system
Unfortunately we have a few minor problems with the billing
system. We are working to resolve the following issues:
- name/address does not fit within the window
- my bill is showing two postcode
- the third line of my address is missing
Please complete this simple
online form and we will look into it or call us on 0300 333