Your social services bill

If you are paying for care services you will recieve a social services bill.

The social care bill shows:

the outstanding balance brought forward from your previous bill,
payments made during the period and
the charges for the given period.

The social services bill will have one line for the charges over the 4 week period, unless your circumstances have changed during that period.

Any adjustments will be shown as additional lines.

How to pay

If you pay by direct debit, the amount and date of the next payment to be taken from your bank account is printed above the tear-off slip. The amount will be automatically taken on the date shown.

If you do not pay by direct debit, the back of your bill shows the various payment methods that can be used to pay.

You can make a payment by:

Direct Debit - Please contact 01622 694510 or 694510
By Internet at http://www.billpayment.co.uk/ or transfer money from your own bank account by using your on line banking facility to KCC sort code 60-60-08 A/C no 00100013. Please quote your invoice number as a reference.

Find out more about paying your KentCare account online using BillPay
Through a bank giro at any bank using the bank giro slip overleaf. No charge is payable for this service if payment is made by cheque at a branch of your own bank or at a bank where recoprocal arrangements have been made.
Through a post office using the Giro slip overleaf. Cheque to be made payable to"Post Office Ltd". Girobank plc account holders should send the giro slip(s) with the appropriate details to the Giro Centre, Bootle.
By post - send your cheque to:

Kent County Council
Exchequer Services,
Room 3.45,
Sessions House,
Maidstone,
Kent ME14 1XQ.

Cheques should be crossed and made payable to 'Kent County Council'. Please enclose the counterfoil below with your payment.
By Telephone - Payment can be made using your Creditor Debit card by telephoning 01622 694510/694838, between the hours of 9.00am and 5.00pm, Monday to Friday. Please have your card ready and quote the invoice number you wish to pay.

What is the difference between the client and the customer?

The client is the person who receives the service.

The customer is the person(s) who pays the bill. More than one person can be responsible for paying the bill.

The client and the customer can also be the same person.

There are different reference numbers for both the client and the customer. These reference numbers can be found on the top right of the bill.

The customer name and address (the person paying the bill) is on the left side of the bill.

The client name and address (the person receiving the service) is on the right side of the bill.

Your invoice

I have not received a bill/invoice

The new billing system was introduced in November 2008 and resulted in a change to the way the bill looks.

If you did not previously receive bills/services or are no longer supposed to be receiving a bill please can you inform us and if possible, provide us with the correct details for the person who should be receiving the bill.

Bill adjustments

If you did not receive your usual service or received additional services in a particular week, there is likely to be a backdated adjustment to a charge - the date the adjustment is for should be shown against the adjustment transaction on the bill. e.g. 'Adjustment to Residential Charges from 01/01/08 to 03/01/08'.