Kent Card

The Kent Card is a new, secure and convenient way of receiving your Direct Payments for community support and assistance. It is an easy way to pay for your support.

It is a Chip and PIN VISA card which does not need a bank account. You can use it to pay for your support in the same way as using a VISA debit card.

How does it work

Kent County Council will load your direct payments money onto the card instead of paying it into a bank account.

You can pay for social care services:

face to face using your PIN number
over the internet
by telephone.

If you are paying acompany they must be able to accept VISA card payments. You will get a monthly statement showing all payments made using the card. If you have internet access,you can check your statement at the secure web site ‘Cards Online’.

How can I get one

Contact your Case Manager who will arrange to visit you. Your Case Manager will advise you if the companies you want to use are able to accept the Kent Card.

Your Case Manager will help you complete the application form. You will need to show some identification documents - this is required as a security check.

Your card and PIN number should arrive within 2 weeks of completing the application form.

If the company you want to use does not accept the Kent Card, we will try to encourage them to sign up to accept VISA payments in the future.