Residential and nursing care
If you are thinking about going into residential care you
probably have some important questions you would like
answering:
- Where can I get help and advice?
- Will I be able to afford the fees?
- Is there another way of getting help without moving?
Start by contacting your local Social Services office where our
staff can tell you about the various organisations that
can help you, including ourselves.
You can also search for
residential and nursing care providers online.
Alternatively you can
request a copy of the Kent Care Directory be
sent to you.
Where can I get help and advice?
If you need more than just advice, a case manager, who works for
Kent Adult Social Services (KASS), will arrange to see you.
The case manager will discuss your needs and wishes so they can
work out what is right for you. This process is called care
assessment. Where you also have health needs this will be a joint
assessment with a nurse or doctor.
Case managers are trained to help people who need care and
support. They assess, advise and arrange for your care needs to be
met. They will discuss with you the services you need. This may be
to help you stay in your own home or it may be to help you choose a
suitable residential or nursing home.
They may also help to arrange a short break away from your own
home and with your agreement, case managers can deal
directly with other people on your behalf (like your doctor) to
provide you with the services you need.
A case manager can also tell you about our short term service
that can help you to live independently in your own
home. This service is known as Enablement.
Enablement workers can help you to learn, or re-learn, important
skills you need for everyday life and identify pieces of equipment
that could assist you. This could prevent you from becoming
dependent on support that could cost you money.
Charging for Residential Care
We make a charge for most of the services they provide.
Social Services need contributions from service users towards the
cost of services, so that we can continue to help as many people as
possible with the money that is available to us.
If you wish to complain about a residential home, please visit
our complaints page for more
information.
Pay your KentCare Account online
If you are receiving residential care or nursing care and have a
KentCare Account, you can now pay your bill online using BillPay.
To find out more and register, visit our BillPay website.
Lesbian, gay, bisexual and transgender
KCC is ensuring that the services we provide take into account
the needs of people who are lesbian, gay, bisexual and transgender
(LGB&T). Staff are provided with a toolkit to help promote and
embed good practice when working with LGB&T people and we have
developed a tool to monitor LGB&T awareness, recognition and
acceptance within our residential centres which will be completed
on a 6 monthly basis.