Explanation of terms
Here you will find explanations for a range of terms relating to
Many services that provide care in your own home are Kent County
Council approved providers.
An approved provider is regarded by Kent Families & Social
Care (Adults) to be registered with the Care Quality Commission
(CQC) and providing services to Kent County Council sponsored
clients at or below our our ceiling price of £12.36 per hour.
Domiciliary care services may be awarded approved provider
status but do not necessarily have a contract with us. This is
because despite the fact that they meet our requirements our
contracted providers ensure enough provision. An approved provider
may be used in cases where the contracted provider is unable to
provider the service.
A home that offers 24 hour care including personal care.
Care home with nursing
As above, but includes some care that must be delivered or
supervised by a qualified nurse. The nursing care element is
assessed and paid for by the Health Authority.
Care in your own home
Personal care and/or support given by a care worker in your
The person who assesses needs, arranges care and reviews care
services for people.
Care Quality Commission (CQC)
The organisation which is established by statute and who
regulates registered providers of care services that involve
Contracted care service
Many care homes, providers of care in your own home and
voluntary organisations in Kent have a contract with Kent County
Council. A contracted service means that the care provider agrees
to work with us under specified terms and conditions.
The majority of care homes for older people that have a contract
with us are our preferred providers. A preferred provider
is regarded by us to have a combination of service standards
and price that represent best value.
Many care homes for people with a disability have a contract
with us which enables them to accept those people who are
supported by us.
For further information on, for example, the types of disability
the care home caters for, please ask your case manager to access
the list of care homes for people with a disability.
Many care homes for people with mental health problems have a
contract with us which enables them to accept those people who
are supported by us.
Providers of care in your own home may be awarded approved
provider status, but may not necessarily have a contract.
Approved provider status means that the service meets KCC’s
requirements, but there is not enough demand to award everyone a
contract. We advise that visiting a few homes is the best
way to find one where you will feel happy and you will get the help
you need. So do try and visit some homes and do ask questions
about the things that matter to you.
Services provided directly by us will not show as a contracted
provider, as we cannot contract with ourselves! However, these are
considered to be preferred or approved providers as
Many voluntary organisations offering a variety of services have a
form of contract with KCC which enables them to accept service
users who are supported by KCC.
The money that service users and carers who are eligible get
from Kent County Council to arrange services for themselves to
meet their social care needs instead of us arranging services for
The eligibility criteria are the rules that Kent Adult Services
uses to make decisions about who qualifies for help.
Many homes for older people with a contract with Kent Families
& Social Care (Adults) are our preferred providers. A
preferred provider is regarded by FSC (Adults) to have a
combination of service standards and price that represent the best
To reach this decision we firstly focus on price. Secondly, we
carry out an evaluation visit to the home in order to determine
compliance with our quality standards. If both quality and price
are satisfactory, the home is regarded as a preferred provider and
able to receive referrals from us.
Third party top-up
An amount of money usually paid by a friend or family member to
make up the difference between what KCC pay and the contract price
the home requires. This only applies when people are placed in care
homes or care homes with nursing, for older people.
A not for profit organisation, often a charity, that provides a
service for the benefit of the people of Kent. Voluntary
organisations receive some funding from us.