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Customer impact assessment report

Customer (equalities) impact assessments are designed to help managers understand how policies and services they design could affect Kent residents and staff from all communities.

It enables policy and service managers to identify the potential impact of a policy, procedure, project or service on the residents of Kent and Kent County Council’s workforce.

 

 

Equality impact assessments

The Customer impact assessment (initial screening of the modernisation of older people's services policy) concluded that a full equality impact assessment should be conducted on each of the 11 units being reviewed as part of the Older People's Futures consultation.

The equality impact assessments are provided below for each unit (where available).

 

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