Care Quality Commission (CQC) assessment
Improving people’s quality of life, promoting protection for
vulnerable people and supporting carers are all things that KCC’s
adult social services is strong in, according to a report issued on
24 November 2010.
The 2010 assessment of KCC’s adult social services by the
national inspector for health and social care, the Care Quality Commission, said Kent
Adult Social Services (KASS) was ‘performing well’ overall.
This is a considerable achievement because the assessment came
at a time when KASS was going through considerable change.
Adult social services provides services and support for older
people, people with a learning disability, those with a physical or
sensory disability and those with mental health needs.
‘Improving quality of life’ (being able to take part in
activities and transport as well as being safe and secure at home)
was one of three areas where KCC is indicated as performing
The other two areas were ‘making a positive contribution’
(keeping people involved in local activities, in developing policy
and in making decisions) and economic wellbeing (being able to get
the income and resources to meet needs, have a good diet and
housing, and be part of family/community life).
KCC also received commendations in four particular areas where
it has strengths.
- A commitment to taking a personal approach for each person
receiving social care and preventative services.
- Making Safeguarding (protecting vulnerable adults from harm) a
priority and publicising it.
- Working in partnership with the NHS and both private and
voluntary organisations to develop better ways of supporting people
with social care needs.
- Supporting carers by assessing and reviewing their needs.
Areas we can improve
The commission looks at four other areas as well and KCC was
assessed as ‘performing well’ in each of them. Alongside these, it
also identified areas where it felt KCC adult social services could
improve. They were:
- improving the way it reports installing adaptations to people’s
homes, equipment that helps them live independently and securely in
their own home
- making sure that everyone who has a care package gets an annual
- making sure that, by April 2011, 30% of those who are eligible
have a personal budget
- improving the way adult protection cases are reported on the
council’s social care computer system
- developing a way to keep track of how many independent sector
organisations have taken up safeguarding training
- developing an appropriate way of getting feedback from people
who have been the subject of safeguarding alerts. These are people
who have been identified as being vulnerable to harm and needing
help to stay protected.
An action plan is already in place to make improvements in these
areas. The action plan will be monitored regularly by KCC adult
social services and by the CQC.
KCC Cabinet Member
KCC Cabinet member for Kent Adult Social Services, Graham
“Being commended for Safeguarding, our support for carers and
the work we do to improve quality of life is good news.
“We have been making demanding challenges of adult social
services in the last year. It has had to make sure that it works
highly efficiently way, saving money from the public purse, while
also providing quality help, support, guidance and information for
all those who have a social care need – and for carers as well.
“This assessment shows what an excellent job is being done and I
would like to say a big thank you to all members of staff at every
level for their continued efforts and commitment.
“The hard work will continue, especially in those areas where we
can make further improvements, to be as effective and efficient as
we can be – and our relationships with our partners will also
continue, in the public, independent and voluntary sectors, to give
the best we can for the people of Kent.”
Director for Kent Adult Social Services
KCC managing director for Kent Adult Social Services, Oliver
Mills, said: “We are all in this work to give Kent people the very
best possible support when they need it. I would like to thank
everyone from the front line to the support staff for the way they
have worked with such dedication in the last year. The assessment
shows that we have done this well.
“The commission’s report shows that we are effective in the way
we meet people’s needs. The areas that we will be concentrating on
in the action plan also show that there is no place for
complacency. Our continued effort and our expertise will help us to
“Effective work with our partners has been vital as we have
continue to improve the way social care is provided in Kent.”
Read the full
Assessment of Performance Report 2009/10 (PDF, 88kb).
Previous CQC reports
Read the results from previous reports on Kent Adult Social
Services by the CQC.