Kent and Medway Warm Homes

The Warm Homes scheme is a partnership project between Kent County Council and district councils to support residents in Kent and Medway to save energy in their home.

The Warm Homes programme can offer subsidised insulation through Energy Company Obligation funding, but you may also need to contribute towards the cost.

How to apply

To find out if you are eligible for support:

  • apply online
  • call the Warm Homes helpline on 0800 170 1174
  • applications for loft and cavity wall insulations close on 31 August 2018
  • applications for heating close on 30 September 2018.

We will forward your registration details to our Warm Homes provider who will be in contact to see if you are eligible for support.

Unfortunately there is limited funding for replacing boilers at this time and the boiler must be considered broken, condemned or non-functioning to qualify for funding. If you require financial help to replace your boiler, please contact your district council or your energy supplier.

Heating, loft and cavity wall replacement

Our appointed provider for heating, loft and cavity wall insulation is Aran Services Limited. They are able to access funding and complete insulation works and boiler replacements for eligible residents.

We will forward your application to Aran Services, who will contact you to discuss options for you within 5 working days of your application being received.

There may be other schemes available that require less top up from you. Details of national ECO and Green Deal providers are available via the Green Deal website.

Funding assistance

Heating and boiler replacement

If you are looking to replace a broken, condemned or non-functioning gas boiler and are getting certain benefits, you may be able to receive additional support towards the cost of the installation.

If you are over 65 with a diagnosed medical condition, you may be eligible for support from the Winter Warmth programme. Please contact Warm Homes on 0800 170 1174 or at for more information.

Unfortunately there is limited funding for replacing boilers at this time. If you require financial help to replace your boiler, please contact your district council or your energy supplier.

Loft and cavity wall insulation

If you receive certain benefits you may be able to get your loft or cavity wall insulation for free.

If you are not eligible under the Flexible Eligibility Scheme and do not receive benefits, you will still be eligible for funding towards loft or cavity wall insulation, however the financial support available will be determined by your property type and location.

If you do not receive benefits

If you don't receive benefits you may be eligible if you own your own property, are in fuel poverty and on a low income or are vulnerable to living in a cold home due to certain conditions. If you think you may be eligible, please check with your local authority who may be able to refer you for funding through the Local Authority Flexible Eligibility scheme. You can read the following statements of intent from councils in Kent who participate in the scheme:

We are working in partnership with EDF Energy to provide ECO funding for this scheme, and Aran Services Ltd our installation partner.

Solid wall insulation

Warm Homes doesn't currently have a programme of solid wall insulation, but there are providers on the Warm Homes service provider list (PDF, 213.3 KB) who may be able to help you access funding that will contribute towards costs. Please contact the relevant companies directly to find out how they may be able to help (there may be a charge for the assessment of your property).

More information and advice

To receive an energy saving advice pack from Warm Homes with useful information on how to save energy in the home, please email or call 0800 170 1174.

For general information and advice on saving energy in the home or to see if there are other grants available, you can also contact the Energy Saving Trust on 0300 123 1234.

Contact a local trader

Kent County Council Trading Standards and Checkatrade are working in partnership to provide a recommended trader scheme to help Kent consumers choose a trade they can trust and reply upon. When a consumer chooses a trader that has the Kent County Council “Trading Standards Approved” logo they know that they will get a reputable, credible trader that has not only been vetted by Checkatrade but also checked by Trading Standards.

(Please note that this is a referral service only and should you decide to carry out works with any installer, you will enter into contract directly with them. As such KCC and members of the KMSEP cannot accept any responsibility or liability for any aspect of the works).

Energy suppliers

Alternatively please contact your energy supplier or one of the ‘big six’ energy companies (EON, British Gas, npower, EDF Energy, Scottish Power and Scottish & Southern).

Why insulate your home

With fuel bills rising to around £1,200 a year, insulating your home could help you to save up to £320* on your energy bills, as well as keeping your home warm and reducing energy use.

*Estimated saving of £320 a year is for a 3 bed semi-detached, gas heated property with full loft and cavity wall insulation installed.(Figures from Energy Saving Trust, May 2013.)'

There are 3 different types of insulation:

  • cavity wall insulation fills the gap between the inner and outer walls, keeping the heat in. It saves the average household about £140 per year
  • loft insulation uses rolls of mineral wool to stop heat escaping. It saves the average household about £180 per year
  • draught proofing uses insulation strips and brushes on doors and windows stopping cold air getting in and heat getting out. It saves the average household about £65 per year.

Installing energy efficiency measures can make your home cheaper to heat and more comfortable in winter. If you aren't eligible for grant funding but still want to consider home insulation, more efficient heating or micro generation there may be other sources of finance available. This could be through an installer, personal loan or your local credit union. Ensure you consider all the options to get the best offer for you.

To contact us about the scheme please email