Stage One: Local Resolution
We are able to sort out most complaints at this first stage.
What do I need to do?
You need to put your complaint to us in writing. Putting your
complaint in your own words is often the best way of making your
point. Here is our address:
Kent Children's Social Services
Customer Care
Kroner House
Eurogate Business Park
Ashford, TN24 8XU
Tel: (01233) 652165
Fax: (01233) 652160
Minicom: (01233) 652153
e-mail:cscomplaints@kent.gov.uk
If you need help putting your complaint in writing, Customer
Care staff will be able to help you. They will also be able to give
you advice.
What happens next?
The Customer Care team will register your complaint and arrange
for a local manager to look into the issues and try to resolve
them.You will receive a written reply from a senior manager. It is
our aim to resolve your complaint within 10 working days, and by 20
working days at the latest. However, some more complex complaints
may take a little longer. The Customer Care team will keep you
informed of your complaint's progress.
What if I'm not satisfied with the response I
get?
You can take your complaint to Stage
2. |