How support is provided

Support may be provided in a number of ways, these include:

Accommodation-based services

These deliver supported housing which provides a stable environment and extra help for vulnerable people. Residents and support staff are based within the same building. It is support linked to the building where the service is delivered: this means the service user has to live at a certain address to receive the support. Councils, Housing Associations, or voluntary organisations can provide accommodation-based service.

Floating support

This is a free service that provides housing-related support to vulnerable people for short periods of time from a few weeks up to two years, hence the term "floating". It is paid for by money provided by government to our Supporting People team, and this money is used to pay other organisations to provide support to new and existing tenants, to people in temporary housing, or to those who are homeowners. The aim is to help people who are in difficulties to remain independent and sort out the difficulties they are having. Floating support is available for single people, couples or those who are part of a family group.

• Floating support process protocol
• Floating support flowchart
• Referral form

Housing related support

This can offer help with many housing related matters these include

• Life and social skills
• Managing debts, budgeting and applying for benefits
• Setting up home and resettlement support
• Understanding tenancy agreements
• Staying safe at home
• Getting on with neighbours
• Taking up day time activities, training, education and employment within the community
• Dealing with other agencies such as health and advice services.

We cannot provide support with

• Personal care, like washing and dressing
• Healthcare and medication
• Specialist Counselling or treatment
• Childcare
• Supporting people to go on holiday
• Property maintenance or removals.