Frequently asked questions

On this page are a number of frequently asked questions relating to self-assessment. We suggest you read these questions before you start you self-assessment.

If you need help urgently or would rather speak to someone about your requirements you should contact us on 08458 247 100 and ask for the County Duty Service.

• What is self-assessment?
• Who is self-assessment for?
• What sort of services might I be offered?
• Is there any cost to me?
• If I complete the General Needs assessment and appear eligible, what happens next?
• Can I ask for or complete an assessment for a relative or a friend?
• If I need a further assessment what is involved and who does it?
• If I complete the self-assessment, am I automatically entitled to services?
• If I qualify for support, when can I get the help?
• Can I refuse any services or support offered to me?
• Will Social Services check on the services being provided?
• What if I am already receiving services arranged by Social Services?
• Where can I find further information?
• If I complete the Carers Assessment and appear eligible for support what happens next?