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If you are thinking about going into residential care you
probably have some important questions you would like
answering:
- Where can I get help and advice?
- Will I be able to afford the fees?
- Is there another way of getting help without moving?
Where can I get help and advice?
Start by
contacting your local Social Services office.
Staff are there to help. They will be able to tell you about the
various organisations that can help you, including ourselves.
If you need more than just advice, a care manager, who works for
Kent Social Services, will arrange to see you. The care manager
will discuss your needs and wishes so they can work out what is
right for you. This process is called care assessment. Where you
also have health needs this will be a joint assessment with a nurse
or doctor.
Care managers are trained to help people who need care and
support. They assess, advise and arrange for your care needs to be
met.
They will discuss with you the services you need. This may be to
help you stay in your own home or it may be to help you choose a
suitable residential or nursing home.
They may also help to arrange a short break away from your own
home. Care managers, with your agreement, can also deal directly
with other people on your behalf, for example your doctor, in order
to provide you with the services you need.
There is a free directory containing all the residential and
nursing homes in Kent, called
"
Kent Care Services Directory". You can request a copy of the
Kent Care Directory online, or contact one of the Customer Care
Managers, who will be pleased to send you one.
Charging for Residential Care
Kent County Council Social Services Directorate make a charge
for most of the services they provide. Social Services need
contributions from service users towards the cost of services, so
that we can continue to help as many people as possible with the
money that is available to us. To download the brochure follow the
link below.
Charging for residential care: April 2008 - April 2009
If you wish to complain about a residential home, please visit
the
Complaints
page.
Pay your KentCare Account Online
If you are receiving residential care or nursing care and have a
KentCare Account, you can now pay your bill online using BillPay.
To find out more and register, visit our
BillPay
website. |