Your County - Putting Kent First

Kent 4 star Council

Care Ambassador profile: Sandy

Current job title
Care force co-ordinator, trainer, assessor and carer for Safe hands carer's in Folkestone.Care force is a service provided by safe hands carers - the care force is a team of two care workers who support people that need more than one carer for example someone who needs lots of physical care and may need to use a hoist to get out of bed or into the bath. The care force teams are provided with a sign written company vehicle and travel between service users homes together - this means that they arrive together, on time and have everything they need to complete their work, this ensures that they deliver a cohesive service to each service user.

How did you come to be working in Social Care?
I started work as a home help for Kent County Council in the 1980's as the flexible hours suited my lifestyle with two small children. Since then I have workied in a wide range of jobs always in social care. This has included working with Children and their families in Family aid where I helped families with their parenting skills and home life, working in adoption and fostering where I supported children through the process of living woth foster carers or being adopted. I became a care worker for adults in the 1990's, I ran my own domiciliary agency for a time before joining safe hands carers in 2002.

What is your working pattern?
Part time - I work 30 hours per week

How long have you been working in this role?
Overall I have worked in social care for 24 plus years - I have been at Safe Hands Carers since 2002.

Could you briefly describe a "typical" day as a care force co-ordinator?
I generally start my day at the office, when I arrive in the mornings I read the previous evenings out of hours report so that I have all of the information that I need for the day. During the day I will contact carers, care managers and family if any thing has happened that they need to know about. I answer endless telephone calls and deal with enquiries, start new care packages, visit clients in their homes, attend meetings, complete paperwork and organisie clients visits and staff rota's. I also keep records up to date on the computer system. As part of my role at Safe hands I also work with new members of staff on their induction to make sure that they understand the requirements of their job and with more experienced members of staff training them in moving and handling.

What is the best thing about your job?
My job is Flexible, has lots of variety - no two days are the same. It is very rewarding to know that the work ou do has such a huge impact on the lives of the people you are working with.

My ambition for the future
To pass my knowledge in care on to younger or less experinced careworkers.

How would people get into this sort of work?
There are often no particular qualifications needed to start work as a domicialary carer, most companies will help you do an NVQ 2 once you are working in the role. For the role that I hold now I have NVQ 2 and NVQ 3 in care.

The Facts and Figures

Salary: Salary depends on the company that you work for but on average a co-ordinator in a domiciliary service might earn around £8.25 ph.
Hours: A flexible 30 hours a week during normal office hours - A full time position would usually be 37 hours.
Annual leave: 20 days.

Copyright Kent County Council 2008