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Care Ambassador profile: Lucy

Current job title
Home care co-ordinator for Chameleon Care in Dartford

How did you come to be working in Social Care?
When I left university I was unable to find a job relating to my degree in Archaeology so took a job as a support worker supporting people with learning disabilities. I have done other jobs between that and my current job but basically realised that I get huge satisfaction from being able to help people on a daily basis and so returned to care work.

What is your working pattern?
Full Time

How long have you been working in this role?
6 months

Could you briefly describe a "typical" day?
I might start with visits to clients homes in the morning to assist them with personal care, breakfast etc. I then go the office where I work on the rota, deal with enquiries and problems from clients, carers and care managers. I visit new clients to assess their needs, monitor staff and complete client reviews to see how their service is going.
I am on-call once every couple of weeks to deal with emergencies out of hours. I am also the Moving and Handling, Health and Safety and working with Dementia Trainer, so I might be working on my PowerPoint presentations or presenting a course for staff.

What is the best thing about your job?
You never know what you are going to do each day and every client is different: each day is a challenge, but you feel great knowing that you have helped someone.

My ambition for the future
To complete the NVQ Registered Managers award.

How would people get into this sort of work?
It is really helpful to get some experience through volunteering with local care groups or residential homes to see if you like this sort of work. It is also a good idea to see if you can do some work experience in this area. Often no qualifications are needed to start work in a care role - all companies will give you induction training and most companies will support you to complete an NVQ in care once you are working for them.

The Facts and Figures

Salary: Salary will depend on the organisation that you work for but a Homecare Co-ordinator in the private sector could expect to earn around £18,000.00 pa
Hours: 9am - 5pm Monday to Friday
Annual leave: 4 weeks per year

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